To help our team accurately investigate the problem and speed up the resolution process, please provide the following information:
Screenshot or Video of the Issue
Attach a screenshot or video clearly showing the error or malfunction you are experiencing.-
Device Information
Specify your device’s brand, model, and operating system version.Example: iPhone 13, iOS 18.0.0 or Samsung Galaxy S23, Android 15
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App Version Information
Check whether the application is up to date and share the version number.iOS: Go to the Ashk page on the App Store → view the Version History section to find the version number.
Android: Go to the Ashk page on Google Play → check the About section for version details.
You can submit a support request containing the information above to have the technical issue reviewed.
Click here to create a support request.