1. Check where each charge comes from
- Web (Stripe): check your email for receipts from Ashk / Stripe
2. If you find two active subscriptions
Keep the one you want and cancel the other:
-
Web: email
support@ashk.iowith the subject "Cancel my subscription"
3. Request a refund for the duplicate
Email support@ashk.io with the subject "Duplicate charge" and include your account email, both charge dates/amounts, and which subscription you want to keep. Customer satisfaction is our priority — duplicate subscription periods that were never used are normally refunded, and we can usually resolve this faster than a bank dispute process.